Skip to main content

​
Quickstart

Get Windback up and running in five minutes.
1

Create an Account

Sign up at windbackai.com/register with email or Google OAuth.
2

Create a Project & Get API Keys

After onboarding, create your first project. You’ll receive two API keys:
Key TypePrefixUse For
Publicpub_Widget, cancel flow, webhooks
Secretsk_Server-side SDK calls, dashboard API
Keep your secret key safe. Never expose it in client-side code.
3

Connect Your Payment Provider

Add a webhook URL in your payment provider’s dashboard:
https://api.windbackai.com/api/v1/webhooks/stripe/<your_public_key>
Windback supports Stripe, Razorpay, Paddle, Dodo Payments, and custom webhooks.
4

Add the Cancellation Widget (Optional)

Add the widget to your cancellation page to capture cancel reasons:
<script
  src="https://api.windbackai.com/widget.js"
  data-api-key="pub_your_public_key"
  async
></script>
5

View Churn Events

Visit your dashboard to see incoming cancellations and failed payments. Each event shows customer details, cancel reason, and churn risk score.
6

Generate & Send Recovery Emails

Click on any churn event to generate AI recovery email variants. Review, edit if needed, and send. Track opens, clicks, and recoveries in real time.

​
Next Steps

Authentication

Learn about API keys and auth methods

Stripe Integration

Set up the Stripe webhook

Node.js SDK

Install the SDK for server-side use

Cancel Flow

Set up the cancellation flow