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Multi-Project Setup

Windback supports multiple projects under a single account. Each project has its own API keys, webhook URLs, churn events, and settings — ideal for managing multiple SaaS products or environments.

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How Projects Work

  • Each project is identified by a unique slug (e.g., my-saas-app)
  • API keys are scoped to a single project
  • All data (events, templates, analytics) is isolated per project
  • Team members can be invited per project

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Creating a Project

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Via Dashboard

  1. Go to Dashboard > Projects
  2. Click New Project
  3. Enter a name and product type
  4. Copy your API keys

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Via API

curl -X POST https://api.windbackai.com/api/v1/projects \
  -H "Authorization: Bearer <token>" \
  -H "Content-Type: application/json" \
  -d '{"name": "My SaaS", "product_type": "SaaS"}'
Response includes raw_public_key and raw_secret_key — save these immediately as they won’t be shown again.

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Project-Scoped API Calls

All project endpoints use the project slug in the path: 
/api/v1/projects/:slug/churn-events
/api/v1/projects/:slug/stats
/api/v1/projects/:slug/retention-offers
When using an API key, the project is automatically resolved from the key — no slug needed in the SDK: 
const windback = new Windback({ apiKey: "sk_live_..." });
// Automatically scoped to the project this key belongs to
await windback.trackEvent({ ... });

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Connecting Payment Providers

Each project has its own webhook URL: 
https://api.windbackai.com/api/v1/webhooks/stripe/<project_public_key>
You can connect different payment providers to different projects.

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Plan Limits

PlanMax Projects
Starter (Free)1
Growth5
Enterprise15
ScaleUnlimited